What issues can Adopt Me Support help me with?

Adopt Me Support, at this time, is equipped to assist with the following issues:

  • Not receiving an item after making a purchase.
    • We can only help with purchases if you aren't asking for a Robux refund. If you want a refund, you can request one with Roblox Support; however, their policies state that, in general, they do not issue refunds for items purchased in experience.
  • Bugs you have experienced within Adopt Me!
    • If a bug happens across multiple experiences, please report it to Roblox. 
  • Not being able to access Adopt Me!
    • This does not include assistance for being banned from Roblox.
  • Appealing Adopt Me in-game bans.
    • Adopt Me Support only accepts ban appeals for the Adopt Me experience. Roblox account bans/deletions, Discord bans, and being blocked on our social media channels do not fall under this category.
  • Assistance with returning Hacked Items.*
  • Assistance with returning a lost Daily Streak.*
*Subject to meeting the eligibility criteria for the respective category.

What issues are Adopt Me Support unable to help with?

Adopt Me Support cannot help with any problems with your Roblox account. For any of the following, you should contact Roblox Support. This includes:

  • Forgetting your email, phone number or password on your Roblox account;
  • Enabling/Disabling 2FA;
  • Refunding Robux to your account/refunding real money;
  • Regaining account access when you have been hacked;
  • Roblox account bans;
  • Toy Codes (Adopt Me Bees Blaster/Jazwares Adopt Me Surprise Eggs).

Adopt Me Support also doesn't offer support for the following at this time:

Why has Roblox told me to go back to the game creator?

Roblox's support team can sometimes redirect players back to Adopt Me Support for certain issues. In these cases, it is usually for one of the following reasons:

  • They feel our support team is better equipped to assist with the issue that has been described.
  • They seek an alternate resolution.
  • Not enough information has been given for them to assist.