Support can only be contacted Monday through to Friday between the hours of 9 AM to 8 PM UTC.

If you believe you have been banned from Adopt Me incorrectly, in error, or that you have other good reason to be unbanned, contact Adopt Me support and submit a ban appeal. 

To submit a report to Adopt Me support, please follow these steps:

 

  • Access Adopt Me Support by heading to our Support page.

  • Following this, you can then click the Red Panda icon in the middle, which will take you to Roblox to sign in.

  • Sign in to Roblox as you normally would.

       

  • You will be redirected to a page that informs you our site is requesting access to see your Username (including Display Name, Avatar and Profile Link) and User ID. This is all we will be able to see and have no other access to anything else relating to your account; to reiterate, we have no access to your account, just the ability to view your username. This helps us to confirm that you are the person you say you are. 



  • Make sure you read through everything carefully, and once ready, select "Confirm and Give Access". If you press cancel, you will not be able to access support, and we can only offer support to the account that is connected, meaning you cannot use an alternate account.

  • We will inform you that you are signed in, so you can now go ahead and click the pink speech bubble icon in the bottom right corner of the Adopt Me support site.

       

  • When asked to select your problem, choose “Game Access” and then “I was banned”.

  • Now follow the instructions in the chatbox, inputting your name and email address when they are asked for.

  • You will then be asked which platform you are banned on, after which you will be asked what assistance you require in regard to this ban.

  • Next, you will be asked for information about your ban, such as the length of the ban, a screenshot of the ban code provided, etc. 

Once this process has been completed and you have certified that your claim is real, your appeal will be passed on to our agents to investigate further.

Regardless of whether your appeal is successful or not, an Adopt Me support agent will get back to you within 72 hours of submission.