Support can only be contacted Monday through to Friday between the hours of 9 AM to 8 PM UTC.

We know that it sucks to lose your hard-earned daily streak in Adopt Me, particularly when you’ve been keeping it going for a long time. With this in mind, Adopt Me support is willing to offer a one-time restoration of streaks. 

If you have lost a long-term streak of over 30 days, please contact our team via the Adopt Me support site, and we can restore your streak, subject to certain conditions.

To request a reset from Adopt Me support, please follow these steps:

  • Access Adopt Me Support by heading to our Support page.

  • Following this, you can then click the Red Panda icon in the middle, which will take you to Roblox to sign in.

  • Sign in to Roblox as you normally would.

       

  • You will be redirected to a page that informs you our site is requesting access to see your Username (including Display Name, Avatar and Profile Link) and User ID. This is all we will be able to see and have no other access to anything else relating to your account; to reiterate, we have no access to your account, just the ability to view your username. This helps us to confirm that you are the person you say you are. 



  • Make sure you read through everything carefully, and once ready, select "Confirm and Give Access". If you press cancel, you will not be able to access support, and we can only offer support to the account that is connected, meaning you cannot use an alternate account.

  • We will inform you that you are signed in, so you can now go ahead and click the pink speech bubble icon in the bottom right corner of the Adopt Me support site.

       

 

  • When asked to select your problem, choose “Game Access” and then “I lost my daily streak”.

  • Now follow the instructions in the chatbox, inputting your name and email address when they are asked for.

  • Next, you will be asked for information about the streak that has been lost, such as the reason for the loss, the length of the streak, etc. 

  • Lastly, if your lost streak was your longest streak, you will be asked to provide screenshot proof of this.

Once this process has been completed and you have certified that your claim is real, your claim will be passed on to our agents to investigate further.

Regardless of whether your claim is successful or not, an Adopt Me support agent will get back to you within 72 hours of submission.