If you're on this article, you may have been disconnected from the game and faced with Error Code: 267. Please don't worry about this error; this disconnection means we removed you from the game. There is nothing wrong with Roblox or your device. 

You may have been kicked out, temporarily banned, or permanently banned. The pop-up will tell you whether you were kicked or banned and why. 

We rarely kick users from the game. The only occasions we do this are when you're on a public server with one of our team members, and we see mild behaviour against our community guidelines. In this case, we issue the kick as a warning. 

This article explains why a user may have been banned, and you can find out how to appeal a ban here. During the ban appeal process, you will be asked for a Ban Code. Please do not insert Code 267, as this is a Roblox disconnection error code and not a Ban Code. You will find the designated Ban Code in the ban reason before the error code.