Support can only be contacted Monday through to Friday between the hours of 9 AM to 8 PM UTC.

If you have lost items in Adopt Me as a result of being scammed, you may wish to seek support with having these items returned to you. At this time, Uplift Games Support will only return items that are lost due to certain types of scams.

Whilst we do not always return items lost, getting in contact with Adopt Me support regarding being scammed will provide you with a number of useful tips to avoid being scammed again. These can be found by:

• Access Adopt Me Support by heading to our Support page.
  
  
• Following this, you can then click the Red Panda icon in the middle, which will take you to Roblox to sign in.

• Sign in to Roblox as you normally would.
  
     
  
  
• You will be redirected to a page that informs you our site is requesting access to see your Username (including Display Name, Avatar and Profile Link) and User ID. This is all we will be able to see and have no other access to anything else relating to your account; to reiterate, we have no access to your account, just the ability to view your username. This helps us to confirm that you are the person you say you are. 
  
  
  
  
• Make sure you read through everything carefully, and once ready, select "Confirm and Give Access". If you press cancel, you will not be able to access support, and we can only offer support to the account that is connected, meaning you cannot use an alternate account.
  
  

• We will inform you that you are signed in, so you can now go ahead and click the pink speech bubble icon in the bottom right corner of the Adopt Me support site.
  
     

• When asked to select your problem, choose “Lost Items” and then “I was scammed”.
  
  

If you’d like more information on scams, what to do when you’ve been scammed and how to avoid being scammed again, you may also take a look at this article.