I've been scammed! What do I do?

If you're instead looking for information regarding being hacked, please take a look at this article. Adopt Me! currently only offers assist...

I have a bug to report! How do I contact Adopt Me Support?

Support agents are only available Monday through to Friday between the hours of 9AM to 10PM UTC. As such, any tickets submitted using this f...

Auto-Clicker FAQ

What are Auto-Clickers?Auto-Clickers are a software or hardware tool that keeps a user automatically clicking rather than manually clicking...

I have a player/page to report! How do I contact Adopt Me Support?

Support can only be contacted Monday through to Friday between the hours of 9 AM to 8 PM UTC. If you’ve seen or interacted with a player or ...

I lost my daily streak! How do I contact Adopt Me Support?

Support can only be contacted Monday through to Friday between the hours of 9 AM to 8 PM UTC. We know that it sucks to lose your hard-earned...

I was banned from Adopt Me! How do I contact Adopt Me Support?

Support can only be contacted Monday through to Friday between the hours of 9 AM to 8 PM UTC. If you believe you have been banned from Adopt...

I can't get into Adopt Me! How do I contact Adopt Me Support?

Support can only be contacted Monday through to Friday between the hours of 9 AM to 8 PM UTC. If you find that you are unable to get into Ad...

I was hacked! How do I contact Adopt Me Support?

Support can only be contacted Monday through to Friday between the hours of 9 AM to 8 PM UTC. If you have lost items in Adopt Me as a result...

I Can't See Advanced Build Tools On Xbox/PlayStation, why?

At this time, Advanced Build Tools are not available on controller. This means if you are playing Roblox with a controller on your PC/Mobile...

Why can't I see text chat on Xbox/PlayStation

At this moment in time, in order to follow guidelines on both Xbox and PlayStation, Roblox has disabled text based chat on both platforms.As...

Why are items I purchased in a private server immediately after an update gone?

If you have tried to join a public server after purchasing items in a private server within the first few minutes of an update, this is like...

What is Uplift Games’ policy on data privacy?

At Uplift Games, protecting your privacy is our priority, and the data we collect helps to operate the game efficiently, improve your gamepl...

Can I call Adopt Me! Support?

At this time, we can only offer support for players and their guardians through our web-chat support system, as well as ticket submission fo...

Is there an official value list?

As of right now, there is no item value list or website that is officially made or endorsed by Adopt Me. This is because we leave it up to o...

Will you ever bring back old items?

No, much to the dismay of our many community members who request this, we have no intention of returning old pets and items to Adopt Me. Onc...

I accidentally made a purchase, can I get a refund

Due to how the circulation of Robux works, once an item has been purchased with Robux, we are unable to provide any form of refund.All of ou...

How do I find the console within Adopt Me?

In order to help with diagnosing certain issues, the Adopt Me Support team may request you to send a screenshot of the developer console win...

I have this pet in my journal but it isn't in my inventory! Can I have it?

The journal is a great tool for showing your collection of pets, as whenever you obtain an item it will be marked off on your journal as col...

My game crashed mid-trade!

We're sorry to hear that you were in the middle of a trade when your session ended unexpectedly.Thankfully, the trade would not have complet...

How old do I need to be to contact Adopt Me! Support?

To get in contact with our team, you must be at least over the age of 18 years old, or be 13 years old or above and have parental consent to...

I’ve found an incorrect translation! How do I report it?

While we try our hardest to ensure that our players are receiving the same experience in their native language as our English-speaking users...

What To Do When Your Account is Hacked

What are the common signs that I’ve been hacked?If you suspect that you may have been hacked or simply want to know what to look out for, th...

What device(s) are recommended to play Adopt Me! on?

To be able to play Adopt Me, you will need to be using a device that Roblox Supports.Roblox shares the Computer Hardware and Operating Syste...

"You are not allowed to use this application. You can try switching accounts to continue." What does this mean?

If, when contacting Adopt Me Support, you are receiving the error message "You are not allowed to use this application. You can try switchin...

Why have my trades disappeared from my trade license?

Due to data privacy laws in various countries Adopt Me is available, in addition to our own data retention policies, we here at Uplift Games...

Where do I find my Adopt Me Premium Purchases?

In Adopt Me, purchases made with Robux are considered "Premium Purchases". If you've spent some Robux in-game to get some fantastic new pets...

I haven't received a reply from Support! What happened?

If you made a ticket with us prior to September 18th 2023, you would have used our old system. If you did not receive a reply to this ticket...

Adopt Me Support did not return all my items! What happened?

Hacked ReturnsIf our team issued a return and missed some items, it may be due to the following:The remainder of the items were not reported...

How do I report another player's problem?

You can not create a ticket on behalf of another player; we only accept reports from the player themselves or their parent/guardian. This is...

How long does it take for Adopt Me Support to reply to me?

Thank you for submitting a ticket with us! Sit tight while we investigate your issue and find a way to resolve it. If you've submitted ...

Can I pause my Daily Streak?

While we understand that life gets in the way and you cannot maintain a streak, there is currently no way to pause it within the game. Unfor...

Can I transfer items from a deleted or terminated Roblox account?

We do not transfer items across accounts for any reason, and you can find out more about this here. This is for security purposes, as we can...

I made an accidental trade! Can I have my items back?

We all make mistakes, which can be devastating when we make a trade accidentally or purposefully but regret it later. In the interest of fai...

How can I retain my battery power while playing Adopt Me?

There is a lot to do within Adopt Me, and we can play for countless hours; however, our devices' batteries do not last as long as we need th...

Support Overview

What issues can Adopt Me Support help me with?Adopt Me Support, at this time, is equipped to assist with the following issues:Not receiving ...

Support Form Abuse

We here at Adopt Me Support may restrict or remove a player's ability from contacting Support due to what is called "Support Form Abuse".&nb...

How can I avoid accidental purchases?

Currently, our Support team does not offer refunds for accidental purchases; therefore, you must be careful when making these purchases. As ...

Can I submit video evidence in a ticket?

Yes, we accept video attachments within tickets. The types of video attachments we accept are as follows: .webm.mpeg4.3gpp.mov.avi.mpeg...

How do I contact Roblox Support?

If we have an issue outside our capabilities, we may redirect you to Roblox Support for help. As an experience run on the Roblox platform, w...

Support Opening Hours

These are summertime hours and will change when the clocks go back in October 2024. Our Support Opening hours are Monday through Friday, 9 A...

Proof of Hack

When submitting evidence to our team, it should be uncropped and unedited. We will not accept edited images of any form.  If you have c...

How will I know when Support returns my items?

If you have made a ticket with our Support team and have requested a return of your lost items, you will be told by the agent that they have...