I scratched off some of my Virtual Item Code, can you help?

We understand that sometimes a player might be a little too eager to get their Virtual Item Code and can sometimes end up scratching a few l...

My Virtual Item Code was missing!

We’re very sorry to hear that when you received your toy that the virtual item code had gone missing. In cases like these, the first thing y...

Where can I redeem my Virtual Item Code?

If you’ve purchased an Adopt Me toy and you’ve received a Virtual Item Code for a Virtual Item, you will need to redeem your code here.

I have an issue redeeming my Virtual Item Code.

There may be some things that you need to check first before anyone needs to get involved.It might be that you’re entering the Virtual Item ...

I have an in-game Promo Code. Where can I redeem this?

If you’ve found a free code online that isn’t from one of our toys, it’s likely that this is a Promo Code to be used in Adopt Me. Head to th...