Comprehensive Community Guidelines

Our Community Values are:Be NiceBe SensibleBe FairBe Safe These values are highlighted in our base Community Guidelines.Online ConductNo Cyb...

Why was my account banned?

In the interest of safety for our community, if a player breaks one of our more major community guidelines with harmful activity, they will ...

Why was my trading banned?

In the interest of safety for our community, if a player breaks one of our trading relevant community guidelines, they will have their acces...

Can I Cross Trade?

The short answer is no. Cross trading is a bannable offense not only within Adopt Me, but within Roblox itself as well. We've set ...

I’ve been falsely reported. What will happen?

Please know that there are no automated bans. All reports are reviewed by our human agents, and bans are also carried out by human agents. T...

I was banned. Does this mean you will delete my pets?

No, we won't remove items from a user's inventory as a consequence of a ban. They will remain stationed in your backpack, even if you’re per...

Community Guidelines

This article gives a basic outline of our Community Guidelines. For specific rules, please review our Comprehensive Community Guidelines art...

Gambling in Adopt Me!

 What is gambling?Gambling is the act of offering or giving pets, Adopt Me! items, Roblox Inventory items, or Robux for the chance to w...

Trade Reporting FAQ

 Someone reported me, but I didn’t do anything wrong!Adopt Me will never ban a player without proof.An Adopt Me Team Member must look a...

Can I use a website to purchase/sell Adopt Me items?

No, the use of third-party websites to purchase or sell Adopt Me pets or items is against our Terms of Service and can result in punishment ...

Online Safety in Adopt Me!

Whether you're here for yourself, or browsing as a parent on behalf of your child, we're glad that you want to know more about keeping your...

I'm concerned about another Adopt Me player's wellbeing. What should I do?

Adopt Me! is a safe environment for users of all ages to communicate and play with each other. But sometimes, we may spot that our friends a...

Will I be banned if I have an alternate account?

We will not ban a player if they use alternate accounts to play Adopt Me as long as they're using that account for reasonable purposes, such...

My account was banned. Can I get a refund?

No, breaking our community guidelines and having your access removed from the game revokes any entitlement you previously had to any form of...

I have been hacked and someone offered to help me. Can I trust them?

No, if anyone offers to help you out, it’s highly likely that they’ve got malicious intentions. These people prey on users who have just be...

A user asked me for my details. What should I do?

You should make sure to not give your details to anyone, no matter what the purpose is. As soon as they ask, you should block them and repor...

Someone offered me free pets! Do I take them?

If you’re already in game and the user is offering them through gifts or trade, and you don’t have to give anything in return, then this is ...

Someone threatened to ban me from Adopt Me! Can they do that?

No, thankfully only Adopt Me staff members have the ability to remove a user’s access to the game. A staff member would also not tell you t...

Why haven’t you banned the player I’ve reported?

While we take action on most reports that we receive, that doesn’t mean the crime lines up with the punishment you expect.We have policies i...

Can I trade bucks?

With the release of the Silk Bag in the 2024 Lunar New Year Event, there is now an official method of trading bucks through the trading wind...

How do I report third-party pet selling sites?

As per our cross-trading article, we forbid the sale or purchase of Adopt Me items for real currency. Alongside this, we forbid the use of t...

Can I trust trade with a friend?

No, we do not recommend any form of trust trading where users put their items in a one-sided trade to “trust” that the other user will...

Can I request payment for services such as Pet Sitting or Building?

Offering any service (such as pet-sitting or house building) where payment is requested, discussed or negotiated beforehand is a form of cro...

What is Error 267?

If you're on this article, you may have been disconnected from the game and faced with Error Code: 267. Please don't worry about this error;...

How do I invite or join my friends to play Adopt Me?

If your friend still needs a Roblox account, they can create one by signing up here. Once they're all signed in, you will need to add t...

Can I trust third-party value sites?

We do not endorse other value sites. While these are useful tools for the community, we cannot guarantee their legitimacy, and they could be...

What happens to a player who violates rules?

A player who violates our Community Guidelines can expect to have some repercussions. Depending on the guideline broken and how severe ...

Online Safety in Roblox

We can only reiterate Roblox's guidance, and best practices relating to Adopt Me. You should visit Roblox directly for thorough tailored adv...