To get in contact with our team, you must be at least over the age of 18 years old, or be 13 years old or above and have parental consent to contact us. 

Anyone under the age of 13 should ask their parent or guardian to contact us on their behalf. 

Due to how our Support system works with Roblox Authentication, if you're tagged as under 13 years old you will not be able to access our Support live-chat services.

If you attempt to contact us, and we discover you are under the age of 13, we will request to speak to a parent or guardian, and can go as far as to restrict your access from our Support services if you do not comply.