Support can only be contacted Monday through to Friday between the hours of 9 AM to 8 PM UTC.

If you’ve seen or interacted with a player or a page that has been behaving in a way that breaches Adopt Me’s Terms of Use, you may wish to report them. To submit a report to Adopt Me support, please follow these steps:

  • Access Adopt Me Support by heading to our Support page.

  • Following this, you can then click the Red Panda icon in the middle, which will take you to Roblox to sign in.

  • Sign in to Roblox as you normally would.

       

  • You will be redirected to a page that informs you our site is requesting access to see your Username (including Display Name, Avatar and Profile Link) and User ID. This is all we will be able to see and have no other access to anything else relating to your account; to reiterate, we have no access to your account, just the ability to view your username. This helps us to confirm that you are the person you say you are. 



  • Make sure you read through everything carefully, and once ready, select "Confirm and Give Access". If you press cancel, you will not be able to access support, and we can only offer support to the account that is connected, meaning you cannot use an alternate account.

  • We will inform you that you are signed in, so you can now go ahead and click the pink speech bubble icon in the bottom right corner of the Adopt Me support site.

       

  • When asked to select your problem, choose “Reports” and then “I would like to report a player”.

  • Now follow the instructions in the chatbox, inputting your name, email address and your Roblox username when they are asked for.

  • Next, you will be asked what you would like to report a player for, such as scamming, cross-trading, hacking, etc.

  • You will be asked a few more questions about your situation, such as the nature of the scam/hack, when it happened, as well as asked for any screenshots to provide evidence of the reported player’s wrongdoing.

Once this process has been completed, your report will be passed on to our agents to investigate further and take any necessary action. You will not receive any response after this point, so feel free to close the support chat window!