If, when contacting Adopt Me Support, you are receiving the error message "You are not allowed to use this application. You can try switching accounts to continue.", this means the account you are attempting to contact us with is under the age of 13.

In order to contact Adopt Me Support, you must be at least 18 years of age, or have the assistance of a parent or guardian when making your ticket.

If you, as a parent or guardian, are unable to contact us due to this issue, there is a form available below for you to contact us with.